Customer Service

Ordering

When you place an order for the first time, you will create a new account. You can then log in on future visits by simply entering your email address and account password.
All transactions are protected by SSL secure server technology.

Telephone orders

If you'd rather place your order by telephone, you can call our order line:

UK freephone 0800 096 1121
Outside UK +44 151 550 4700
 

Security & Privacy

Online orders
To ensure the security of your personal and credit card details, all payment details you submit are encrypted using SSL (Secure Socket Layer) encryption. Payments are processed by PayPoint Online Payments.

Privacy
Passion For Life Healthcare will not sell or pass on your personal details or email address to any third party. From time to time we may notify you of special offers and site developments, if you have given us permission to do so.
 
Delivery & Returns

Delivery Charges

UK address:
FREE!

Within Europe:
Less than 2.5kg: £2.50
2.5kg to 5kg: £30.00 (via courier)
Over 5kg: Call us to arrange delivery

Outside Europe:
Less than 2.5kg: £4.95
2.5kg to 5kg: £50.00 (via courier)
Over 5kg: Call us to arrange delivery

We estimate your delivery area based on the geographical location of your net connection. Once you have entered a delivery address, your delivery options will be changed if necessary.

Delivery Times

When you place your order, you will automatically receive confirmation by e-mail. If we are unable to dispatch an item for any reason, we will e-mail to let you know.

We aim to dispatch your order within 24 hours; orders received by 3pm should be posted the same day.

Standard UK delivery is by First Class mail, and should reach you within 2-4 working days - but probably quicker!

European and Worldwide delivery is by Air Mail (or international courier for larger orders). Please allow 5-10 working days for European delivery, or up to 28 days for delivery to the rest of the world.

All delivery times should be used as a guide only.

Returns Policy

If you are not happy with any of the products, you may return them for a full refund within 30 days, provided the product has not been opened. You are required to send the product back to us at your cost, but you will receive a full refund for the original cost of postage and packing. Some products carry an additional satisfaction guarantee. Please check the packaging for details. Your statutory rights are not affected.

Contact Us

If you have any questions or there is anythying we can help you with, there are several different ways you can get in touch.
Phone
You can call our customer service team on 0800 096 1121 (+44 151 550 4700 from outside the UK).

Email
You can email us on info@passionforlife.com
Post
If you'd like to write to us, our postal address is:
Passion For Life Healthcare,
Pioneer House,
Pioneer Business Park,
North Road,
Ellesmere Port,
Cheshire.
CH65 1AD